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Authenticity Guarantee
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Art Dezire guarantees that each piece of work uploaded on its portal is a genuine piece of work from artists listed with us. This guarantee is valid for six months from the date of receipt of the work by the buyer & can be used in an unlikely situation wherein after purchase the buyer realizes that
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- The artwork is not authentic or
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- Its description as mentioned on the Art Dezire website is incorrect
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- The work is in damaged condition
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In the above conditions the buyer should follow the following procedure immediately
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- Send an E mail with the complete description of the complaint to sales@artdezire.com
or
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- Write a letter to Art Dezire office giving complete description of the complaint
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- For some reason if a written complaint cannot be made , call us on our office number and register a complaint
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We would register your complaint and help you send the artwork back to Art Dezire and the entire cost of the work including shipping cost shall be refunded to the buyer.
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This guarantee can be used only if it meets the following criteria
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- The buyer who has registered with Art Dezire & has originally purchased the piece of artwork from Art Dezire can claim against this guarantee and not subsequent buyers
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- The art piece should be returned in the same condition that it was received by the buyer
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- The buyer should return all documents like original invoice & authenticity certificate back to Art Dezire
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